Privacy Policy

Effective Date: August 25, 2025

Marquee Home Care (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, mailing address, and any details you provide when contacting us or filling out a form on our site.
Health-Related Information: If you submit an inquiry about care services, we may collect limited health-related information to understand your needs. (We comply with all applicable state and federal laws, including HIPAA, when applicable.)
Non-Personal Information: Browser type, IP address, device information, and website usage data collected through cookies or similar technologies.

2. How We Use Your Information

We use the information we collect to:

Provide and manage requested home care services.
Respond to inquiries and communicate with you.
Improve our website, services, and customer experience.
Comply with legal and regulatory requirements.

3. Sharing of Information

We do not sell, rent, or trade your personal information. We may share information only in the following cases:

With your consent.
With caregivers or staff involved in your care (as permitted by law).
With trusted service providers who assist in operating our business (e.g., website hosting).
When required by law, regulation, or legal process.

4. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Your Privacy Rights

Residents of North Carolina and other states have the right to:

Access the personal information we maintain about you.
Request corrections or updates.
Request deletion of your information, subject to legal or contractual obligations.

To exercise these rights, please contact us at the information below.

6. Cookies and Tracking

Our website may use cookies or similar technologies to enhance your browsing experience. You may choose to disable cookies in your browser settings, though some features of the site may not function properly.

7. Children’s Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently received such information, we will delete it promptly.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Marquee Home Care
4112 Pleasant Valley Rd, 2nd Floor
Raleigh, NC

marqueehc@gmail.com

Notice of Privacy Practices (HIPAA)

This Notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Marquee Home Care is committed to protecting your health information. Under the Health Insurance Portability and Accountability Act of 1996 (HIPAA), you have important rights regarding your health information, and we have responsibilities to safeguard it.

Our Responsibilities

We are required by law to:

Maintain the privacy and security of your protected health information (PHI).
Provide you with this Notice of our legal duties and privacy practices.
Notify you if a breach occurs that may compromise the privacy or security of your information.
Abide by the terms of this Notice currently in effect.

How We May Use and Disclose Your Information

We may use and share your health information in the following ways:

For Treatment: To provide, coordinate, or manage your care and related services.
For Payment: To bill and obtain payment for the services you receive.
For Health Care Operations: To assess and improve the quality of our services, train staff, and manage business operations.
As Required by Law: When disclosure is mandated by federal, state, or local law.
For Public Health and Safety: To report abuse, neglect, or threats to health and safety, as permitted by law.
With Your Authorization: For any other purpose not listed here, we will obtain your written consent before sharing your information.

Your Rights Regarding Your Health Information

You have the right to:

Access Your Records: Request to see or get a copy of your health records.
Request Corrections: Ask us to correct health information you believe is incorrect or incomplete.
Request Confidential Communications: Ask us to contact you in a specific way (e.g., at work or by mail).
Limit Disclosures: Request restrictions on how we use or share your information (though we may not always be able to agree to your request).
Get a List of Disclosures: Request a record of certain disclosures of your information made in the past six years.
Receive a Paper Copy: Request a paper copy of this Notice at any time.

Your Choices

You may choose to:

Allow us to share information with family, caregivers, or others involved in your care.
Authorize or deny the sharing of your information for marketing, fundraising, or other purposes not directly related to your care.

Changes to This Notice

We reserve the right to update this Notice at any time. Any changes will apply to all health information we maintain. A current version will always be available upon request and posted on our website.

Questions or Complaints

If you have questions about this Notice or believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services (HHS). You will not face retaliation for filing a complaint.